Refund & Cancellation Policy

1. Cancellation and Refund Conditions

Cancellation requests are considered if made within 2 days of placing an order. Requests may not be accepted once seller or merchant processing and dispatch has started.

• If the product is already out for delivery, you may reject it at the doorstep where applicable.
• Cancellation requests are not accepted for perishable products such as flowers and eatables.
• For perishable products, refund or replacement may be considered if the delivered quality is proven unsatisfactory.
• For damaged or defective items, report the issue within 2 days of receipt for seller-side verification.
• If a product is not as shown on the platform or not as expected, notify customer support within 2 days of delivery.
• Complaints for items covered by manufacturer warranty should be raised directly with the manufacturer.
• Once approved, refunds are processed within 7 days.

2. Return and Exchange Policy

Refund, return, or exchange requests are available within 2 days from the date of purchase. After 2 days, requests are not eligible unless required by applicable law.

• Returned items must be unused, in original condition, and with original packaging.
• Sale items may be excluded from return or exchange eligibility.
• Replacement is generally offered when an item is found defective or damaged after internal quality verification.
• Certain product categories may be exempt from return or refund and will be disclosed at checkout/purchase.
• After receiving and inspecting a returned item, we notify you of receipt and status by email or registered contact details.
• Approved return or exchange requests are processed as per this policy and platform procedures.

3. Shipping and Delivery Policy

Orders are shipped through registered domestic courier partners and/or speed post services.

• Orders are generally shipped within 7 days from order confirmation and/or successful payment.
• Delivery timelines are subject to courier company or postal authority norms.
• The Platform Owner is not liable for delays caused by courier or postal services.
• All deliveries are made to the address provided by the buyer at the time of purchase.
• Service delivery confirmations and shipment updates may be sent to your registered email ID.
• Any shipping charges levied by seller or Platform Owner are non-refundable unless otherwise required by law.

For refund, return, cancellation, or shipping queries, contact elevenacre.ai@gmail.com or call +91 9131677042.