Privacy & Data Protection

Privacy Policy

This policy explains how we collect, use, share, protect, retain, and process personal data when you use 11acre.ai in India.

Last updated: May 23, 2026

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Data Commitments
  • We process personal data in accordance with applicable Indian law.
  • You can access, rectify, update, and request deletion of your data.
  • You can withdraw consent by contacting the grievance channel.

1. Introduction and Data Collection

By using this platform, you agree to this Privacy Policy, the Terms of Use, and applicable product or service terms. If you do not agree, do not use the platform.

  • We may collect personal data such as name, date of birth, address, phone number, email ID, and identity/address proofs when you register or use services.
  • With your consent, sensitive personal data may include payment instrument details and, where features require, biometric or physiological information.
  • You can choose not to provide certain data by not using specific features, but this may limit access to some services.
  • We may collect behavior, preferences, transaction history, and aggregated usage insights for analysis and service improvement.
  • If third-party partners collect your data directly, their privacy policies apply to that collection.

2. Usage, Sharing, and Security

We use personal data to provide services you request, support operations, and improve platform safety and experience.

  • Uses may include order and request fulfilment, customer support, dispute resolution, fraud detection, service updates, offers, analytics, and policy enforcement.
  • We may share personal data with affiliates, group entities, sellers, logistics partners, payment providers, business partners, and service providers where required.
  • We may disclose data to government or law enforcement agencies when required by law or for good-faith legal and safety purposes.
  • Reasonable security practices are used to protect data; however, internet transmission is never completely risk-free.
  • Users are responsible for safeguarding account credentials, including login and password details.

3. Retention, Rights, Consent, and Grievance

You may request account deletion through platform settings or by contacting us, subject to pending legal or operational obligations.

  • Data is retained only as long as required by purpose or law; anonymized data may be retained for analytics and research.
  • You may access, rectify, and update your personal data through platform functionality.
  • You may withdraw consent by contacting us with the subject line: Withdrawal of consent for processing personal data.
  • Consent withdrawal is not retrospective and may affect services where such data is necessary.
  • We may update this Privacy Policy from time to time and will notify significant changes as required by law.

Grievance Officer: Compliance Desk, 11acre.ai

Email: elevenacre.ai@gmail.com | Phone: +91 9131677042 (Monday - Friday, 09:00 - 18:00)